Essentiel
The annual maintenance visit and its certificate
Device updates
Telephone support
Your installation file kept up to date
Call-outs charged by the hour
DeepSense Care
Your installation looked afterby the people who installed it.
One visit a year, the certificate, updates and support. Your installation works without Care; with it, the annual visit is scheduled with you.
One visit a year, and written proof
In Belgium, an alarm must be serviced every year. The company that carries out the service gives you a written certificate: keep it, as your insurer may ask for it.
Cameras, badge readers and detectors are connected devices. Like a computer, they need to be kept up to date.
Installed by us, looked after by us.
If we installed your system, we already know how it is wired and connected. If someone else installed it, we start with a visit to get to know it.
Is your IT with DeepIT? One team takes care of everything, from the network to the cameras.
Have your own IT provider? We set up the network with them, and we are the ones they call if there’s a problem.
A problem? One call.
Two levels: choose what you entrust to us.
On quotation, per system and per site. You choose which systems to maintain: alarm, cameras, access control, fire, sound and screens.
Sérénité
Everything in Essentiel, plus:
Labour for call-outs included
Remote checks that everything is working
Priority call-out
Consumables included
Options, to add if you need them
- Alarm monitoring, under a direct contract with the monitoring centre
- The alarm’s SIM card
- Cloud storage for footage
- An extended warranty
- Periodic inspection of fire detection, by an approved body or a competent person depending on the equipment, arranged with you
A choice, not a condition
You can take Care at installation, later on, or entrust the maintenance to another licensed company. Your installation works without Care.
Care is paid monthly. The equipment and the codes remain yours.
FAQ
Frequently asked questions
Is alarm maintenance compulsory?
Yes. In Belgium, an alarm must be serviced every year, and the company that carries out the service gives you a written certificate. With Care, the visit and the certificate are included.
What is the difference between Essentiel and Sérénité?
Essentiel covers the annual visit, the certificate, updates and telephone support; a call-out is charged by the hour. Sérénité adds labour for call-outs, remote checks that everything is working, priority call-out and consumables.
Do I have to take Care with the installation?
No. You can take it later, or entrust the maintenance to another licensed company. Your installation works without Care.
How much does Care cost?
It is quoted per system and per site: the price depends on the number of devices and the level chosen. In an installation quote, we price it separately, so you can make an informed choice.
Do you maintain installations fitted by someone else?
Yes, in most cases. We first come and check the existing equipment: if it can be maintained, we offer you Care; if not, we tell you frankly what would need replacing.
Is alarm monitoring included?
No. It is an option: the contract is signed directly with Securitas, the monitoring centre, on its terms. We connect the alarm. Who does what in alarm monitoring
Does Care cover cameras and badges?
Yes. Alarm, cameras, access control, fire detection, sound and screens: each system has its own plan, and you choose which ones you entrust to us.
Your system deserves looking after.
Tell us what is already in place. We will suggest the matching maintenance, priced system by system.